Shipping & Return Policy

Additional Information

 

RETURN POLICY
We  take great pride in our reputation for quality and excellent value. NO  EXCHANGES, NO RETURNS ON ALL ITEMS. Returns will only be granted when  there is a mistake on our part should we mis-ship the items ordered.


PAYMENT METHODS  ACCEPTED
We accept the following methods of payments: Cash (in person), Credit Card and PayPal.


ORDER SALES TAX
All orders may include local sales tax.


FRAUDULENT ORDERS
Through  our merchant account we automatically check orders for obvious signs of  fraud and / or allow us to set the fraud conditions through our  processing system. For all credit/debit you will be required to enter  your CVV (card verification value) code.


We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.


ORDERS
Customers are able to order our products through the following methods:

Online  Orders – To place an online order 24 hours a day, simply select the  product(s) you would like to purchase, add the product(s) to your  shopping cart and proceed to checkout. We provide secure checkout so  that your information is kept secure and safe during your shopping  experience with us.


ORDER FULFILLMENT

  • We  fulfill orders during our hair extensions department, Divalicious Salon® Collection business operating hours Monday through Friday  between 9:00AM and 5:00PM EST. All in-stock orders will be processed  within 72 hours. Processing time for orders place on the weekend, national holiday or Holy days will not begin until the following business day.
  • All  orders will receive an order acknowledgement immediately via email to  the email address provided during the checkout process.


PRODUCT AVAILABILITY
If  you place an order and the product you purchase is out of stock or  unavailable we will call or email you to notify you on the status of the  product(s).  Please allow 5-7 business days for shipping of your order.


SPECIAL ORDER
We  offer special orders on custom items such as longer extensions not  available in our product offering. All special order will be processed  only via email (info@DivaliciousSalon.com). Most special order will take  a minimum of 8-10  business days to process before shipping.


POLICY CHANGES
We  reserve the right to make changes and or updates to our product prices,  company policies as well as procedures. We ask that you check back with  us periodically for any and all changes and or updates.


REFUND AND CANCELLATION - TRAINING COURSE
For  all course types, cancellations received within 7 days of course date  will receive a full refund. Cancellations received after the 7-day  cancellation period/later than 7 days before the course date will not be  eligible for a refund.


EXCHANGE POLICY

Due  to the nature of the hair extension industry, all sales of all hair  products are final. At no time will we refund any product purchased  through our website, on location at events, or via email. If you receive  the wrong product, we will provide you with a RMA Return Form for the  item(s) so that you can return the item for an exchange. Once we receive  the item(s) and inspect the item(s) we will exchange the item within 48  hours of verified inspection or when the replacement item(s) is  available for shipment. Customer will be notified via email when  items(s) have been accepted or rejected for exchange.


HAIR QUALITY:
We  deal with suppliers that provide us with un-colored and  un-dyed 100% pure virgin Indian human hair. Because this is human hair, the hair  comes in various natural hair colors ranging from black to light brown  or 1B to 2. When you receive your product please be aware that there may  be some light strands and or gray strands.


REFUSED, FAILED, OR INCORRECT DELIVERY/LOST & STOLEN ORDERS

In  order to make sure you receive your order in a timely manner please  make sure that all your shipping information is current and accurate. We  ask that you check your shipping address prior to confirming your order  including your apartment number, street extension (ST, RD, DR, etc.).  It is the customer’s responsibility to provide the correct information  to get you your order. 


ORDERS MAY BE SENT VIA SIGNATURE CONFIRMATION TO
THE ADDRESS PROVIDED IN YOUR PAYMENT FORM.
Orders  in need of address change after receiving your tracking confirmation  you will be assessed a $10 fee to make the corrections IF NOT ALREADY SHIPPED.


A $10 assessment fee will also be applied to failed deliveries that require reshipment.


NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS OR IF WRONG ADDRESS WAS PROVIDED.



 Divalicious Salon, LLC®   

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