BOOKING INFORMATION & POLICY

100% DEPOSIT is a pre-paid service that is NON-REFUNDABLE & NON-TRANSFERABLE

CANCEL ANYTIME.

PLEASE CHECK YOUR SCHEDULE BEFORE BOOKING.

Contact us : 202.440.1590 or customerassitantcare@gmail.com

Sunday - 8am to 4pm

Thursday - 8a to 4pm

Friday - 8am to 4p

HOLIDAY MEMBERSHIP

THE DATES BELOW ARE RESERVED FOR HOLIDAY MEMBERS.

Federal Holidays:

* January 2nd * January 16th * February 20th * May 29th * June 19th * July 4th

* September 4th * October 9th * November 10th * November 23rd * December 25th

IF A NON-MEMBER BOOK AN APPOINTMENT ON A HOLIDAY THE CUSTOMER(S) WILL BE CHARGED AN ADDITIONAL $300 OR APPOINTMENT WILL BE CANCELED. YOU WILL BE REFUNDED MINUS A 10% PROCESSING FEE.

TO SAVE BECOME A MEMBER.

SERVICE POLICY

ALL CUSTOMERS ARE REQUIRED TO PAY BEFORE SERVICE IS RENDERED IN ORDER TO SECURE AN APPOINTMENT. AND TO ENSURE SERIOUS BOOKINGS.

TO SAVE ON OUR SERVICES LOOK INTO SIGNING UP FOR ONE OF OUR PACKAGES.

SIGN UP FOR A MEMBERSHIP

Services, and memberships are non-refundable & non-transferable.

REFUNDS

Refunds are processed within 3-5 business days. A 10% processing fee and a possible 50% inconvenience fee will be deducted from your refund. Please read service descriptions & check your schedule before booking.

How To Properly De-tangle Before Appointment

DE'TANGLE POLICY - Removal of knots, tangles, and shed hairs.

Failure to de-tangle before your service will result in cancellation of your appointment OR a $200 de-tangling fee.

Finger de-tangling is not proper de-tangling. Please make sure your hair is properly de-tangled from the scalp to the ends.

Come with 2-4 twists, NOT braids or cornrows.

HAIR DENSITY

Please see the chart below and book accordingly. Failure to do so will result in cancellation of your appointment.