RESERVATION INFORMATION & POLICY

To confirm your appointment, full retainer is required. We value our commitment to you.

Full Retainer & Reschedule Policy

A 100% retainer is required to book all appointments. This retainer secures your service date and is non-refundable.

Clients are strongly encouraged to review their schedule carefully before booking.

You may reschedule your appointment once with at least 72 hours’ notice. Rescheduling with less than 72 hours’ notice will result in forfeiture of the retainer, and a new full retainer will be required to secure a future appointment.

If you reserve an appointment and later dispute or refuse to honor this policy, a 10% processing fee will apply to any refund granted at the salon’s discretion. In cases that cause disruption to the schedule or operations, a 50% inconvenience fee may also be applied.

Clients who violate or attempt to dispute this policy will forfeit the right to book future appointments.

By reserving, you acknowledge and agree to all terms listed above.

SIGN UP FOR A MEMBERSHIP OR PURCHASE A GIFT CERTIFICATE

Sign up for a membership and explore our service packages to reduce costs. Please note that all services and memberships are non-refundable and non-transferable.

To ensure the best possible service, please note the following guidelines:

Before your appointment, please ensure all knots, tangles, and shed hair are removed. Failure to do so may result in appointment cancellation or a $200 detangling fee.
Finger detangling is not sufficient. It's important that your hair is thoroughly detangled from the scalp to the ends. Please refer to the video below for a step-by-step guide on how to properly detangle your hair.
On the day of your appointment, please arrive with 2-4 twists instead of braids or cornrows.
Please refer to the hair density chart and schedule your appointment accordingly. Failure to do so may result in cancellation of your appointment.
If you receive the message 'You are not permitted to schedule an appointment online' after attempting to process a payment, please note that we are unable to provide services to you.

RESERVATION INFORMATION & POLICY

To confirm your appointment, full retainer is required. We value our commitment to you.

To ensure the best possible service, please note the following guidelines:

How To Properly De-tangle Before Appointment

we are unable to provide you service

HAIR DENSITY CHART